If you sign in through email
- Check the address for typing mistakes and look in spam or junk folders.
- Open the most recent sign-in email on the phone where you want to use Beside. Follow any confirmation shown by the app.
- If the link is no longer valid, request a fresh one from Beside rather than repeatedly opening an older email.
- Never forward your sign-in link or code to another person, including support.
If a link opens the browser instead
Check that Beside is installed and up to date. Open the app and retry using a newly requested link. If the problem continues, note the phone model, operating system and email app; these details help investigate how the link was opened.
If your usual account is missing
Check which sign-in method and email you originally used. Avoid creating extra accounts to work around an access problem. Contact support with a description of what changed, without including passwords or authentication links.
