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Beside help

Beside help centre

Get your phone ready, keep discovery running and make the most of your encounters. Start with the setup checks below or choose the topic you need.

All help topics

Why is nobody showing up nearby?

Nobody nearby in Beside? Set up your phone, enable discovery and try busy places. Discover our smallest search area on the market, with no fake profiles added.

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Set up your phone for nearby discovery

Enable Bluetooth and the permissions Beside needs on Android or iPhone. Get your phone ready to find people nearby and keep discovering in the background.

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Does Beside use much battery?

Our tests found very low daily battery use in Beside, below messaging apps running in the background. Learn how to check usage on your phone.

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Keep discovering with your phone in your pocket

Keep Beside discovery active with your screen off. Follow Android and iPhone setup steps, allow background activity and find encounters later.

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Having trouble signing in?

Troubleshoot Beside sign-in and email links. Check your account, app version and connection, and find what to send support.

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Report a profile or stop a conversation

Learn how to report a Beside profile, use available chat controls, and contact support about unwanted behaviour or an account restriction.

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Delete your Beside account

Account deletion is available only in the app’s account settings. Accounts cannot be deleted by email.

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Get ready to discover

  1. Update Beside, sign in and keep mobile data or Wi-Fi available to load profiles and chats.
  2. Turn on Bluetooth and allow the permissions Beside requests on your phone.
  3. Enable discovery in Beside and allow background activity so it can work while your phone is in your pocket.
  4. Try a busy café, event or campus with discovery on, then check your nearby view and encounter history.

Still need a hand?

Tell us your phone model, operating system, Beside version and the steps that led to the problem. Mention whether it happens with the app open or in the background. Never send passwords, sign-in links or private conversations that are not needed to understand the issue.

Give your next encounter a chance.

Set up Beside, turn on discovery and see who you cross paths with.

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